What actions should operators take if passengers are not cooperating during load/unload?

When passengers are not cooperating during loading or unloading, it is crucial for operators to intervene promptly to ensure adherence to safety protocols. This action is essential because safety is the top priority in any ride operation. Passengers who do not follow instructions can create potentially dangerous situations not only for themselves but also for other riders and staff.

By intervening, operators can provide clear guidance, reiterate the importance of safety procedures, and address any confusion or concerns that may lead to non-compliance. Quick and decisive action helps to maintain order and prevent accidents, ensuring that all passengers can enjoy a safe experience.

Other options, such as ignoring the issue, asking other passengers to intervene, or delaying the ride until compliance is achieved, can lead to further complications, increased risks, or dissatisfaction. Timely intervention by operators helps maintain a smooth operation while prioritizing passengers' safety and comfort.